iPhone Won’t Turn On: How To Properly Diagnose

iPhone Won’t Turn On: How To Properly Diagnose

When your iPhone stops turning on, there could be a variety of reasons. Here are several things you should make notes of to narrow down the potential issues.

How did it stop turning on?

The history of the phone is one of the best ways for technicians to quickly narrow down what the issue is

Did you drop it and it stopped turning on?

Drops are the most common reasons for an iPhone to not turn on. Usually this is just a screen issue, the screen could be cracked, or screen could show weird colours.

Or there could be absolutely no image showing at all. There is a high chance that it is just the screen, however depending on the severity of the drop it could also be other more serious issues.

Diagnostic: Likely to be fixed.

Did you drop it in water?

This is another common one. Your phone might have been exposed to water. If you did not clean the water out immediately or you put the phone in rice, it’s likely not turning on. Or it could have worked for a few days but it has stopped working.

Diagnostic: There’s a 50/50 chance of fixing the phone. Best scenario is that we can recover the data.

Did it just not turn on when you woke up>
This is another common symptom for phones. The phone stops charging, or it seemed to be fine but when you wake up, the phone is completely dead and won’t turn on. This is a common issue for iPhones due to its signature problem with the Charge chip. This issue is not common for Androids.

Diagnostic: Likely to be fixed.

Is there any display on the screen?

To simplify, the best way would be to try and charge it, or connect it to your computer. If you hear familiar sounds but have no display, or when you press certain buttons, the monitor still reacts then there is a high chance that it can be fixed. This is a good way to check that the phone still in fact works which is very important.

If there are no reactions whatsoever then we know the phone itself is not functioning and it may not be the display that is actually broken.

Does it get hot?

When you charge it or when you plug it in, does the phone get unusually hot? This indicates that there may be something else that is wrong with the phone.

In technical terms, there may be a short on the circuit board that is causing electricity to run current through an area of the phone that it’s not supposed to.

Diagnostic: There’s a bigger underlying problem.

So in addition to obviously noticing that the phone is cracked, we can follow these simple steps to get a better sense of whether or not this is a quick fix or potentially something more complex.

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